Hipmunk FAQ

What is Hipmunk?

Hipmunk is a remarkable new travel search site that aims to take the agony out of travel planning. The goal is to help you book travel faster and more efficiently.

How are you different from other travel search sites?

We show you all the relevant flight or hotel results on a single page, in a visual "timeline" that makes it easy to understand the tradeoffs between options. Hipmunk was designed to help people who are overwhelmed with pages of irrelevant search results.

What is Agony, and why would I want to sort by it?

We know that price isn't the only factor that goes into purchasing a flight. While other sites sort by price, Hipmunk automatically sorts results by "Agony," which is primarily a combination of price, flight duration, and number of stopovers.

What is Ecstasy, and why do I want to sort by it?

Similar to our Agony sort with flight search, we recognize that price isn't the only factor that goes into buying hotels. We sort by "Ecstasy," which is a combination of price, amenities, and reviews.

Do you sell flights and hotels?

No, but once you find the best flight and / or hotel, we send you directly to the airlines, supplier, or Orbitz to book.

Do your fares / rates include taxes and fees?

Yes. However, baggage fees are not included.

Can I enter my frequent flier or rewards program number?

Yes. Once you click to book your flight or hotel with the airlines or hotel, you can enter your frequent flyer number.

How can I change or cancel my booked flight / hotel?

When you searched through us, you booked directly with the airline or supplier. You'll need to contact the site you booked your ticket or hotel through to make any changes.

Can I search for child or senior fares?

Yes!

Are you owned by any airlines or online travel agencies?

No.

I love Hipmunk. Are you on Facebook or Twitter?

We sure are. Like us here and follow us here.

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