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BEST WESTERN Sovereign Hotel - Albany

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6.0
Good
478 reviews
+1 518-489-2981
Stop at Best Western Sovereign Hotel - Albany to discover the wonders of Albany (NY). The property offers a high standard of service and amenities to suit the individual needs of all travelers. Service-minded staff will welcome and guide you at Best Western Sovereign Hotel - Albany. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find flat screen television, carpeting, clothes rack, linens, private entrance. The property offers various recreational opportunities. Best Western Sovereign Hotel - Albany combines warm hospitality with a lovely ambiance to make your stay in Albany (NY) unforgettable.
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Campus Area-University District
1228 Western Avenue
Albany, NY 12203
Rooms & Rates
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User Highlights
6.0
Good
Location
"Neat highway 87" "Just outside downtown"
Easily accessible by car, said 100%.
100% enjoyed the restaurants & bars nearby.
Service
"Gentle manager" "Friendly front desk agent"
71% said the reception staff was great.
Bad housekeeping, according to 95%.
Breakfast
"Breakfasts delicious" "Varied breakfast options"
93% were happy with the price of the breakfast.
WiFi
"Internet would not work" "Complicated WIFI system"
81% said the wifi quality was bad.
Room
"Worn out mattresses" "Hair dryer didn't work"
71% said rooms were dirty.
87% complained about the bathroom.
Comfort
"No ventilation" "Noisy air conditioner"
59% didn't like the uncomfortable beds.
Only 64% said rooms were big enough.
Food
"Dinner was cold" "On site restaurant was not open"
Pool
"Swimming pool closed" "Pool cracked"
Dirty pool, said 70%.
Cleanliness
"Carpeting stained" "Stained towels"
71% said rooms were dirty.
83% thought it was rather dirty.
Vibe
"Building is old" "Dated hotel room"
88% criticized the unstylish hotel.
For 89%, the lobby entrance was sub-standard.
Wellness
"Sauna did not work"
Amenities
"Building is old" "Hallways were dirty"
91% thought the building wasn't nice.
For 89%, the lobby entrance was sub-standard.

Good to know...

Hotel facilities could use a good clean
Rooms could be cleaner
Hotel buildings could use some improvement
Bathroom could be optimized