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Best Western Sovereign Hotel - Albany
|751 reviews
6.2
Good
+1 518-489-2981
Top Amenities
Fitness Center
Business Center
Air-conditioned
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Rooms & Rates
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5
User Highlights
6.2
Good
Location
"Close to all malls" "Right across from the University"
Easily accessible by car, said 100%.
100% liked the proximity to shopping.
Service
"Excellent staff" "Friendly front desk agent"
90% found the staff to be very friendly.
79% said the reception staff was great.
Breakfast
"Good complimentary breakfast" "Breakfasts delicious"
93% were happy with the price of the breakfast.
WiFi
"Wifi inconsistent" "Free wifi"
75% said the wifi quality was bad.
Room
"Desk lamp would not work" "Carpet was old"
67% said rooms were dirty.
84% complained about the bathroom.
Comfort
"Noisy air conditioner" "Exhaust fan didn't work"
62% didn't like the uncomfortable beds.
54% said rooms were small.
Wellness Area
"No free weights" "Workout room sucks"
56% didn't like the fitness area.
Cleanliness
"Blood stained linen" "Dirty fish tank"
67% said rooms were dirty.
82% thought it was rather dirty.
Vibe
"Older property" "Dated décor"
92% criticized the unstylish hotel.
For 87%, the lobby entrance was sub-standard.
Amenities
"Run down facility" "Vending machines out of order"
90% thought the building wasn't nice.
For 87%, the lobby entrance was sub-standard.
Good to know...
Hotel facilities could use a good clean
Entrance area is not particularly attractive
Bathroom could be optimized
Hotel buildings could use some improvement
Hotel Information
Features
Air-conditioned
Business Center
Fitness Center
Details
Smoking
Some smoking-allowed rooms