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Best Western Sovereign Hotel - Albany
|871 reviews
6.3
Good
+1 518-489-2981
Top Amenities
Fitness Center
Business Center
Air-conditioned
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Rooms & Rates
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User Highlights
6.3
Good
Value for money
"Including toilet" "Awesome pet fee"
94% were happy with the price of the breakfast.
Location
"Close to all malls" "Right across from the University"
Easily accessible by car, said 95%.
100% enjoyed the restaurants & bars nearby.
Service
"Staff was excellent" "Front desk staff excellent"
78% said the reception staff was great.
77% thought the service was very professional.
Breakfast
"Good complimentary breakfast" "Buffet breakfast was very good"
94% were happy with the price of the breakfast.
WiFi
"FREE internet" "Wifi inconsistent"
80% said the wifi quality was bad.
Room
"Desk lamp would not work" "Carpet was old"
63% said rooms were dirty.
61% didn't like the uncomfortable beds.
Comfort
"AC didn't work" "Noisy air conditioner"
61% didn't like the uncomfortable beds.
54% said rooms were small.
Cleanliness
"Blood stained linen" "Dirty fish tank"
63% said rooms were dirty.
80% thought it was rather dirty.
Wellness Area
"Workout room sucks" "Changing rooms worse"
56% didn't like the fitness area.
Vibe
"Every thing was old" "Dated décor"
91% criticized the unstylish hotel.
For 87%, the lobby entrance was sub-standard.
Amenities
"Vending machines out of order" "Missing smoke detector"
87% thought the building wasn't nice.
For 87%, the lobby entrance was sub-standard.
Good to know...
Entrance area is not particularly attractive
Hotel facilities could use a good clean
Bathroom could be optimized
Rooms need regular maintenance
Hotel Information
Features
Air-conditioned
Business Center
Fitness Center
Details
Smoking
Some smoking-allowed rooms