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Grand Mercure Auckland

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8.4
Excellent
6,614 reviews
+64 9-377 8920

Top Amenities

Free Wifi
Fitness Center
Restaurant
Bar or Lounge

Mercure Auckland - Waterfront Views

Perfectly Located in the Center of the Business District

Mercure Auckland sits in the heart of the waterfront district. The hotel offers guests easy access to the train station and local public transportation. It is an ideal hotel for business travelers, cruise ship guests, and those that arrive in Auckland by train. The hotel offers guests on-site amenities such as a restaurant, bar, and lounge. For business travelers, there is a business center and meeting room. The front desk staff is multilingual and courteous. 

The hotel features 189 rooms spread over 13 floors. Front lobby conveniences include luggage storage and complimentary newspapers, and the porters and bellhops are there to assist guests.

Auckland's CBD

The Central Business District in Auckland offers visitors a larger range of activities. There are cultural and historic venues such as Sky Tower and the Voyage New Zealand Maritime Museum. There are nearby amusement parks, such as Rainbow's End Theme Park. For those with a strong heart, Spookers LTD will escort you to Auckland's scary and creepy locations, though do not expect them to go inside with you.

The local area offers wonderful places to eat, and options include a wide range of prices. Within walking distance of the hotel, guests encounter many lovely eateries. Ortolana is a four-and-a-half star restaurant that offers guests amazing mediterranean food. Cassia is a four-and-a-half star restaurant that serves the best of Indian cuisine. Expect to find small restaurants, cafes, coffee shops, and fast food restaurants all around Auckland. 

Rooms with a View

Guests have reported some wear and tear in the hotel, but if chipped paint does not bother you, then the Mercure Auckland is a perfectly fine four-star hotel. Room amenities include LCD TV with pay movies and satellite TV service. Rooms include a coffee or tea service, and some have a mini fridge. In-room Internet access is via hard-wired ports and is available for a surcharge. Wi-Fi, also a paid feature, has limited availability. 

The Bottom Line

Guests of the Mercure Auckland enjoy many on-site amenities that guests of similarly equipped hotels do not enjoy. Guests of both the Hotel Grand Chancellor Auckland City and Quest on Cintra Lane must survive their vacation without an on-site restaurant, bar, or lounge. Guests of the Mercure Auckland can opt for a quiet evening in the hotel rather than being forced to dine out for every meal. 

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8 Customs Street
Auckland, 1707
Rooms & Rates
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User Highlights
8.4
Excellent
Service
"Staff were faultless" "Restaurant staff were superb"
99% found the staff to be very friendly.
87% said the reception staff was great.
Location
"Hotel location was fantastic" "Hotel location is fantastic"
Not enough parking facilities, according to 65%.
98% liked the proximity to sightseeing.
Vibe
"Christmas tree was superb" "Front door properly"
86% thought, the hotel was modern.
93% said it was a stylish hotel.
Cleanliness
"Room was superb and impeccably clean" "Room was clean & tastefully decorated"
83% said rooms were clean.
84% thought it was clean.
Bar and Beverages
"Upstairs bar and restaurant exceptional" "Bar Manager awesome"
Lovely bar service, according to 86%.
56% said beverages were too expensive.
Room
"Air conditioning works properly" "Bed and pillows were devine"
83% said rooms were clean.
81% said the beds were comfortable.
Pool
"Proper gym or swimming pool" "Improving is the water temperature"
Breakfast
"The breakfast buffet was beautifully presented, delicious" "Wonderful dinner and breakfast"
Breakfast prices were ok, according to 69%.
WiFi
"Prompt and straightforward login" "Particularly liked the USB points in the room"
74% said the wifi quality was bad.
76% thought it was a great value.
Comfort
"Aircon and loo seat both broken" "Air ventilation is terrible"
81% said the beds were comfortable.
76% thought it was too noisy.

Good to know...

Professional service
Great reception
Friendly service
Could be quieter
Hotel Information
Features
Air-conditioned
Bar or Lounge
Business Center
Concierge
Fitness Center
Free Wifi
Handicap
No Smoking
Restaurant
Details
Check-In
From 2:00pm*must be 18 or older to check-in
Check-Out
Until 10:00am
# of Rooms
207
Fees
Required
  • Deposit: NZD 100 per night
Add-ons
  • Parking Fee: NZD 30 per day
  • Breakfast Fee: NZD 35 per person (approximately)
Handicap Accessible
Wheelchair Accessible