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Grand Mercure Auckland

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8.4
Excellent
6,561 reviews
+64 9-377 8920

Top Amenities

Free Wifi
Fitness Center
Restaurant
Bar or Lounge

Mercure Auckland - Waterfront Views

Perfectly Located in the Center of the Business District

Mercure Auckland sits in the heart of the waterfront district. The hotel offers guests easy access to the train station and local public transportation. It is an ideal hotel for business travelers, cruise ship guests, and those that arrive in Auckland by train. The hotel offers guests on-site amenities such as a restaurant, bar, and lounge. For business travelers, there is a business center and meeting room. The front desk staff is multilingual and courteous. 

The hotel features 189 rooms spread over 13 floors. Front lobby conveniences include luggage storage and complimentary newspapers, and the porters and bellhops are there to assist guests.

Auckland's CBD

The Central Business District in Auckland offers visitors a larger range of activities. There are cultural and historic venues such as Sky Tower and the Voyage New Zealand Maritime Museum. There are nearby amusement parks, such as Rainbow's End Theme Park. For those with a strong heart, Spookers LTD will escort you to Auckland's scary and creepy locations, though do not expect them to go inside with you.

The local area offers wonderful places to eat, and options include a wide range of prices. Within walking distance of the hotel, guests encounter many lovely eateries. Ortolana is a four-and-a-half star restaurant that offers guests amazing mediterranean food. Cassia is a four-and-a-half star restaurant that serves the best of Indian cuisine. Expect to find small restaurants, cafes, coffee shops, and fast food restaurants all around Auckland. 

Rooms with a View

Guests have reported some wear and tear in the hotel, but if chipped paint does not bother you, then the Mercure Auckland is a perfectly fine four-star hotel. Room amenities include LCD TV with pay movies and satellite TV service. Rooms include a coffee or tea service, and some have a mini fridge. In-room Internet access is via hard-wired ports and is available for a surcharge. Wi-Fi, also a paid feature, has limited availability. 

The Bottom Line

Guests of the Mercure Auckland enjoy many on-site amenities that guests of similarly equipped hotels do not enjoy. Guests of both the Hotel Grand Chancellor Auckland City and Quest on Cintra Lane must survive their vacation without an on-site restaurant, bar, or lounge. Guests of the Mercure Auckland can opt for a quiet evening in the hotel rather than being forced to dine out for every meal. 

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8 Customs Street
Auckland, 1707
Rooms & Rates
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User Highlights
8.4
Excellent
Location
"Hotel location was fantastic" "Location is superb"
Not enough parking facilities, according to 70%.
98% liked the proximity to sightseeing.
Service
"Staff service impeccable" "Restaurant staff were superb"
98% found the staff to be very friendly.
85% said the reception staff was great.
Vibe
"Suite was brand new and very tastefully decorated" "Christmas tree was superb"
78% thought, the hotel was modern.
92% said it was a stylish hotel.
Cleanliness
"Clean and new beautiful rooms" "Room was superb and impeccably clean"
83% said rooms were clean.
80% thought it was clean.
Bar and Beverages
"Upstairs bar and restaurant exceptional" "Bar Manager awesome"
Lovely bar service, according to 83%.
Delicious alcoholic drinks, according to 78%.
Room
"Suite was brand new and very tastefully decorated" "Air conditioning works properly"
80% said the beds were comfortable.
83% said rooms were clean.
Breakfast
"The breakfast buffet was beautifully presented, delicious" "Buffet breakfast was superb"
Breakfast prices were ok, according to 69%.
WiFi
"Prompt and straightforward login" "Internet speed was very poor"
78% said the wifi quality was bad.
74% thought it was a great value.
Comfort
"Air ventilation is terrible" "Noise outside was terrible"
80% said the beds were comfortable.
77% thought it was too noisy.

Good to know...

Professional service
Great reception
Friendly service
Could be quieter
Hotel Information
Features
Air-conditioned
Bar or Lounge
Business Center
Concierge
Fitness Center
Free Wifi
Handicap
No Smoking
Restaurant
Details
Check-In
From 2:00pm*must be 18 or older to check-in
Check-Out
Until 10:00am
# of Rooms
207
Fees
Required
  • Deposit: NZD 100 per night
Add-ons
  • Parking Fee: NZD 30 per day
  • Breakfast Fee: NZD 35 per person (approximately)
Handicap Accessible
Wheelchair Accessible