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Grand Mercure Auckland

6,454 reviews
+64 9-377 8920

Top Amenities

Free Wifi
Fitness Center
Bar or Lounge

Mercure Auckland - Waterfront Views

Perfectly Located in the Center of the Business District

Mercure Auckland sits in the heart of the waterfront district. The hotel offers guests easy access to the train station and local public transportation. It is an ideal hotel for business travelers, cruise ship guests, and those that arrive in Auckland by train. The hotel offers guests on-site amenities such as a restaurant, bar, and lounge. For business travelers, there is a business center and meeting room. The front desk staff is multilingual and courteous. 

The hotel features 189 rooms spread over 13 floors. Front lobby conveniences include luggage storage and complimentary newspapers, and the porters and bellhops are there to assist guests.

Auckland's CBD

The Central Business District in Auckland offers visitors a larger range of activities. There are cultural and historic venues such as Sky Tower and the Voyage New Zealand Maritime Museum. There are nearby amusement parks, such as Rainbow's End Theme Park. For those with a strong heart, Spookers LTD will escort you to Auckland's scary and creepy locations, though do not expect them to go inside with you.

The local area offers wonderful places to eat, and options include a wide range of prices. Within walking distance of the hotel, guests encounter many lovely eateries. Ortolana is a four-and-a-half star restaurant that offers guests amazing mediterranean food. Cassia is a four-and-a-half star restaurant that serves the best of Indian cuisine. Expect to find small restaurants, cafes, coffee shops, and fast food restaurants all around Auckland. 

Rooms with a View

Guests have reported some wear and tear in the hotel, but if chipped paint does not bother you, then the Mercure Auckland is a perfectly fine four-star hotel. Room amenities include LCD TV with pay movies and satellite TV service. Rooms include a coffee or tea service, and some have a mini fridge. In-room Internet access is via hard-wired ports and is available for a surcharge. Wi-Fi, also a paid feature, has limited availability. 

The Bottom Line

Guests of the Mercure Auckland enjoy many on-site amenities that guests of similarly equipped hotels do not enjoy. Guests of both the Hotel Grand Chancellor Auckland City and Quest on Cintra Lane must survive their vacation without an on-site restaurant, bar, or lounge. Guests of the Mercure Auckland can opt for a quiet evening in the hotel rather than being forced to dine out for every meal. 

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8 Customs Street
Auckland, 1707
Rooms & Rates
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User Highlights
"Staff were faultless" "Restaurant staff were superb"
98% found the staff to be very friendly.
86% said the reception staff was great.
"Valet parking is fantastic" "Location is superb"
Not enough parking facilities, according to 68%.
97% liked the proximity to sightseeing.
Bar and Beverages
"Upstairs bar and restaurant exceptional" "Amazing sky bar"
Lovely bar service, according to 83%.
Delicious alcoholic drinks, according to 87%.
"As it was conveniently located to the waterfront area" "Wonderful views of the bay"
"Suite was brand new and very tastefully decorated" "Front door properly"
Only 62% thought, the hotel was modern.
93% said it was a stylish hotel.
"Lunch in the restaurant was terrible breakfast" "Restaurant staff at breakfast was appauling"
"Suite was brand new and very tastefully decorated" "Hotel room was horrible"
79% said rooms were clean.
51% thought they were poorly maintained.
"Air ventilation is terrible" "Noise outside was terrible"
80% said the beds were comfortable.
79% thought it was too noisy.
"Internet is a joke" "Incorrect information on wifi usage"
78% said the wifi quality was bad.
74% thought it was a great value.

Good to know...

Great reception
Professional service
Friendly service
Could be quieter
Hotel Information
Bar or Lounge
Business Center
Fitness Center
Free Wifi
No Smoking
Spa or Sauna
From 2:00pm*must be 18 or older to check-in
Until 10:00am
# of Rooms
  • Deposit: NZD 100 per night
  • Internet Fee: NZD 10 per 24-hour period (rates may vary)
  • Parking Fee: NZD 30 per day
  • Breakfast Fee: NZD 32.00 per person (approximately)
Handicap Accessible
Wheelchair Accessible