HotelsAuckland HotelsMercure Auckland
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Mercure Auckland

1,685 reviews
+64 9-377 8920

Top Amenities

Free Wifi
Fitness Center
Child Care

Mercure Auckland - Waterfront Views

Perfectly Located in the Center of the Business District

Mercure Auckland sits in the heart of the waterfront district. The hotel offers guests easy access to the train station and local public transportation. It is an ideal hotel for business travelers, cruise ship guests, and those that arrive in Auckland by train. The hotel offers guests on-site amenities such as a restaurant, bar, and lounge. For business travelers, there is a business center and meeting room. The front desk staff is multilingual and courteous. 

The hotel features 189 rooms spread over 13 floors. Front lobby conveniences include luggage storage and complimentary newspapers, and the porters and bellhops are there to assist guests.

Auckland's CBD

The Central Business District in Auckland offers visitors a larger range of activities. There are cultural and historic venues such as Sky Tower and the Voyage New Zealand Maritime Museum. There are nearby amusement parks, such as Rainbow's End Theme Park. For those with a strong heart, Spookers LTD will escort you to Auckland's scary and creepy locations, though do not expect them to go inside with you.

The local area offers wonderful places to eat, and options include a wide range of prices. Within walking distance of the hotel, guests encounter many lovely eateries. Ortolana is a four-and-a-half star restaurant that offers guests amazing mediterranean food. Cassia is a four-and-a-half star restaurant that serves the best of Indian cuisine. Expect to find small restaurants, cafes, coffee shops, and fast food restaurants all around Auckland. 

Rooms with a View

Guests have reported some wear and tear in the hotel, but if chipped paint does not bother you, then the Mercure Auckland is a perfectly fine four-star hotel. Room amenities include LCD TV with pay movies and satellite TV service. Rooms include a coffee or tea service, and some have a mini fridge. In-room Internet access is via hard-wired ports and is available for a surcharge. Wi-Fi, also a paid feature, has limited availability. 

The Bottom Line

Guests of the Mercure Auckland enjoy many on-site amenities that guests of similarly equipped hotels do not enjoy. Guests of both the Hotel Grand Chancellor Auckland City and Quest on Cintra Lane must survive their vacation without an on-site restaurant, bar, or lounge. Guests of the Mercure Auckland can opt for a quiet evening in the hotel rather than being forced to dine out for every meal. 

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8 Customs Street
Auckland, 1707
Rooms & Rates
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User Highlights
Overall Guest Score
"Fantastic staff and location" "Excellent location for overnight stay"
Not enough parking facilities, according to 72%.
94% liked the proximity to sightseeing.
"Fabulous staff on front desk" "Fantastic staff and location"
98% found the staff to be very friendly.
78% said the reception staff was great.
"Excellent bar and dining room" "Bar tender"
"Yummy breakfast" "Cheap breakfast"
Breakfast prices were ok, according to 50%.
"Free welcome drink" "Internet expensive"
62% thought it was overpriced.
Breakfast prices were ok, according to 50%.
"Water pressure is shockingly low" "Old carpet"
72% complained about the bathroom.
71% thought they were poorly maintained.
"Air conditioner didn't work properly" "Water pressure is shockingly low"
76% thought it was too noisy.
75% said the beds were comfortable.
"Lifts did not work properly" "Very loud construction"
59% thought the building wasn't nice.
76% complained about the elevator.
"Had to pay for wi fi" "Paying for internet usage"
62% thought it was overpriced.
65% said the wifi quality was bad.
"Feel of the place was all a bit grim" "Old carpet"
75% criticized the unstylish hotel.
71% said it was a stylish hotel.
"Gym is small" "Horrible gym"
87% didn't like the fitness area.

Good to know...

Rooms in need of an update
Hotel could use some updating
Could be quieter
Great view
Hotel Information
Bar or Lounge
Business Center
Child Care
Fitness Center
Free Wifi
No Smoking
Spa or Sauna
From 2:00pm*must be 18 or older to check-in
Until 10:00am
# of Rooms
  • Deposit: NZD 100 per night
  • Internet Fee: NZD 29.90 (for 24 hours, rates may vary)
  • Breakfast Fee: NZD 32.00 per person (approximately)
Handicap Accessible
Wheelchair Accessible