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Grand Mercure Auckland

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8.1
Excellent
1,711 reviews
+64 9-377 8920

Top Amenities

Free Wifi
Fitness Center
Restaurant
Bar or Lounge

Mercure Auckland - Waterfront Views

Perfectly Located in the Center of the Business District

Mercure Auckland sits in the heart of the waterfront district. The hotel offers guests easy access to the train station and local public transportation. It is an ideal hotel for business travelers, cruise ship guests, and those that arrive in Auckland by train. The hotel offers guests on-site amenities such as a restaurant, bar, and lounge. For business travelers, there is a business center and meeting room. The front desk staff is multilingual and courteous. 

The hotel features 189 rooms spread over 13 floors. Front lobby conveniences include luggage storage and complimentary newspapers, and the porters and bellhops are there to assist guests.

Auckland's CBD

The Central Business District in Auckland offers visitors a larger range of activities. There are cultural and historic venues such as Sky Tower and the Voyage New Zealand Maritime Museum. There are nearby amusement parks, such as Rainbow's End Theme Park. For those with a strong heart, Spookers LTD will escort you to Auckland's scary and creepy locations, though do not expect them to go inside with you.

The local area offers wonderful places to eat, and options include a wide range of prices. Within walking distance of the hotel, guests encounter many lovely eateries. Ortolana is a four-and-a-half star restaurant that offers guests amazing mediterranean food. Cassia is a four-and-a-half star restaurant that serves the best of Indian cuisine. Expect to find small restaurants, cafes, coffee shops, and fast food restaurants all around Auckland. 

Rooms with a View

Guests have reported some wear and tear in the hotel, but if chipped paint does not bother you, then the Mercure Auckland is a perfectly fine four-star hotel. Room amenities include LCD TV with pay movies and satellite TV service. Rooms include a coffee or tea service, and some have a mini fridge. In-room Internet access is via hard-wired ports and is available for a surcharge. Wi-Fi, also a paid feature, has limited availability. 

The Bottom Line

Guests of the Mercure Auckland enjoy many on-site amenities that guests of similarly equipped hotels do not enjoy. Guests of both the Hotel Grand Chancellor Auckland City and Quest on Cintra Lane must survive their vacation without an on-site restaurant, bar, or lounge. Guests of the Mercure Auckland can opt for a quiet evening in the hotel rather than being forced to dine out for every meal. 

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8 Customs Street
Auckland, 1707
Rooms & Rates
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User Highlights
8.1
Excellent
Location
"Superb location" "Location is fantastic"
Not enough parking facilities, according to 60%.
97% liked the proximity to sightseeing.
Service
"Fabulous staff on front desk" "Fabulous staff"
97% found the staff to be very friendly.
78% said the reception staff was great.
Bar and Beverages
"Amazing sky bar" "Bar tender"
Breakfast
"Fresh cooked eggs" "The Breakfast Buffet was lacking"
68% said the breakfast was too expensive.
Room
"Old carpet" "Toilet seat broken"
60% complained about the bathroom.
66% thought they were poorly maintained.
WiFi
"Paying for Internet usage" "Wifi excellent"
56% thought it was adequately priced.
52% said the wifi quality was bad.
Value for money
"Free welcome drink" "Well priced experience"
56% thought it was adequately priced.
68% said the breakfast was too expensive.
Comfort
"Air conditioner didn't work properly" "Loud traffic noise"
78% said the beds were comfortable.
78% thought it was too noisy.
Vibe
"Facilities looked older" "Lobby undergoing renovation"
61% criticized the unstylish hotel.
78% said it was a stylish hotel.
Wellness Area
"Very small gym" "Gym is small"
100% didn't like the fitness area.

Good to know...

Rooms in need of an update
Hotel could use some updating
Clean rooms
Great view
Hotel Information
Features
Air-conditioned
Bar or Lounge
Business Center
Concierge
Fitness Center
Free Wifi
Handicap
No Smoking
Restaurant
Spa or Sauna
Details
Check-In
From 2:00pm*must be 18 or older to check-in
Check-Out
Until 10:00am
# of Rooms
207
Fees
Required
  • Deposit: NZD 100 per night
Add-ons
  • Internet Fee: NZD 10 per 24-hour period (rates may vary)
  • Parking Fee: NZD 30 per day
  • Breakfast Fee: NZD 32.00 per person (approximately)
Handicap Accessible
Wheelchair Accessible
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