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Bel Air Collection Resort & Spa Cancun

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7.4
Good
1,726 reviews
+52 998 193 1770

Top Amenities

Free Wifi
Free Parking
Pool
Fitness Center
With a stay at Bel Air Collection Resort & Spa Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and El Rey Ruins. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
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Blvd Kukulcan Km 20.5 Hotel Zone
Cancun, 77500
Rooms & Rates
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User Highlights
7.4
Good
Beach
"Great location on the beach" "Private beach"
90% appreciated the clean beach.
Pool
"Lovely swimming pool" "Beautiful pool"
Clean pool, said 92%.
Location
"Close to downtown" "Store across the street"
97% appreciated the closeness to the beach.
94% liked the proximity to shopping.
WiFi
"Free WiFi access" "Great wifi service"
56% thought the wifi quality was ok.
Food
"Romantic dinner" "The price included meals"
82% loved the menu selection.
For 62%, the dining experience was not enjoyable.
Service
"Constant maintenance" "Wonderful customer service"
75% found the staff to be very friendly.
66% indicated the reception staff was not good.
Breakfast
"The best breakfast"
92% were happy with the price of the breakfast.
Room
"Toilet didn't flush" "Toilet flush was not working"
80% complained about the bathroom.
99% thought they were poorly maintained.
Comfort
"Air conditioner didnt work" "Loud noises"
Air conditioning was criticized by 83%.
Beds were acceptable for 65%.
Cleanliness
"Dirty curtains" "Dirty oceanview"
63% said rooms were dirty.
62% thought it was rather dirty.
Vibe
"Older property" "Aging building"
96% criticized the unstylish hotel.
65% thought the atmosphere was somewhat friendly.
Amenities
"Not the building" "No handicap accommodation"
74% thought the building wasn't nice.
98% thought the facilities needed updating.

Good to know...

Rooms need regular maintenance
Hotel buildings could use some improvement
Hotel could use some updating
Great view
Hotel Information
Features
Air-conditioned
Airport Shuttle
Bar or Lounge
Concierge
Fitness Center
Free Parking
Free Wifi
Handicap
No Smoking
Pool
Restaurant
Spa or Sauna
Details
Check-In
From 3:00pm*must be 18 or older to check-in
Check-Out
Until 12:00pm
# of Rooms
155
Fees
Add-ons
  • Airport Shuttle Fee: MXN 1300 per room (roundtrip)
Handicap Accessible
Wheelchair Accessible