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Krystal Cancun

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7.9
Good
5,651 reviews
+52 998 848 9800

Top Amenities

Free Wifi
Free Parking
Free Breakfast
Pool
With a stay at Krystal Cancun All Inclusive in Cancun (Zona Hotelera), you'll be steps from Forum Beach and Caracol Beach. This 4-star property is 0.2 mi (0.3 km) from Delphinus Dreams and 1.9 mi (3.1 km) from Tortuga Beach. Make yourself at home in one of the 502 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.Amenities Relax at the full-service spa, where you can enjoy massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a spa tub, and a fitness center. Additional features at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Enjoy local and international cuisine at Aquamarina, one of the property's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This property has 5 meeting rooms available for events. Free valet parking is available onsite.
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Blvd. Kukulcan km 9 lotes 9 y 9a zona ho
Cancun, 77500
Rooms & Rates
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User Highlights
7.9
Good
Location
"Excelent location" "Location is excellent"
99% enjoyed the restaurants & bars nearby.
97% liked the proximity to shopping.
Beach
"Great location on beach" "Nice access to the beach"
80% appreciated the clean beach.
Breakfast
"Copious Brunch" "For breakfast included"
88% were happy with the price of the breakfast.
Value for money
"Reasonably priced restaurants" "Affordable buffet meals"
The price was ok for 61%.
88% were happy with the price of the breakfast.
Bar and Beverages
"Large bar areas" "The best bartenders"
Alcoholic drinks were awful, according to 58%.
Only 58% were satisfied with the beverage prices.
Service
"Front desk people rude" "Worst beach service"
Only 65% found the staff to be friendly enough.
70% indicated the reception staff was not good.
Wellness Area
"New manicure" "Great massage"
75% didn't like the fitness area.
Food
"Seafood excellent" "Cheapest ingredients"
57% did not like what was on the menu.
For 73%, the dining experience was not enjoyable.
Room
"Door lock was broken" "Dirty bath towels"
92% thought the view was good.
83% complained about the bathroom.
Amenities
"Facility is old" "Outdated decor"
54% thought the building wasn't nice.
90% complained about the elevator.
WiFi
"Hotels WiFi didn't work" "Poor internet"
79% said the wifi quality was bad.
Vibe
"Mattresses were old" "Dated holiday inn"
88% criticized the unstylish hotel.
Unfriendly atmosphere, according to 52%.
Comfort
"A/C too loud" "AC barely worked"
66% didn't like the uncomfortable beds.
80% thought it was too noisy.
Cleanliness
"Dirty bath towels" "It smells like mold"
72% said rooms were dirty.
52% thought the cleanliness of the hotel was average.

Good to know...

Reception should be more attentive
Great view
Hotel could use some updating
Bathroom could be optimized
Hotel Information
Features
Air-conditioned
Bar or Lounge
Business Center
Child Activities
Child Care
Concierge
Fitness Center
Free Breakfast
Free Parking
Free Wifi
Golf
Handicap
No Smoking
Pool
Restaurant
Spa or Sauna
Details
Check-In
From 3:00pm*must be 18 or older to check-in
Check-Out
Until 12:00pm
# of Rooms
502
Fees
Required
  • Sanitation Fee: MXN 25.35 per night
Add-ons
  • Breakfast Fee: MXN 230 per person (approximately)
Handicap Accessible
Wheelchair Accessible