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Hotel Information
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Krystal Cancun

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7.9
Good
5,651 reviews
+52 998 848 9800

Top Amenities

Free Wifi
Free Parking
Free Breakfast
Pool

Beachside Bliss on a Budget at the Krystal Cancun


What Do the Rooms Include?

All rooms and suites have mods cons like Wi-Fi, premium TV channels, and climate control, and they are tastefully designed with marble floors, dark wood furnishings, and Caribbean-inspired accents. A bonus is the floor-to-ceiling glass windows which open out to a private balcony with sweeping views of the ocean or the tropical landscaped gardens.


What Amenities are Available?


Sun worshipers are in for a treat at this hotel, as an enormous sundeck lines the beachfront, freeform infinity pool, swim up bar, and the jetted tub. Children of all ages are catered to with the separate children's pool, grass playground, and kids club. The all-inclusive package includes all meals, snacks, soft drinks, and alcoholic beverages which can be ordered at one of the many restaurants in the resort, or even at other selected Cancun hotels under the 'dine-around' program.

How Much Does a Stay at the Krystal Cancun Cost?


The deluxe garden view room is the most affordable of all accommodations offered, with room rates starting from just $140 a night.


What's There to Do Nearby?


The La Isla Shopping Village is just a short drive away, as is the lively nightlife found in downtown Cancun's entertainment district. Excursions to historical sites like the mesmerizing Chichen Itza and Tulum Archeological Park can be arranged on request.


What's the Bottom Line?


Krystal Cancun impresses with its large swimming pool and numerous dining options, and is one of the lower priced hotels in Cancun. Families or couples seeking a fun-filled beach getaway on a budget will appreciate all that this four star resort has to offer.

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Blvd. Kukulcan km 9 lotes 9 y 9a zona ho
Cancun, 77500
Rooms & Rates
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User Highlights
7.9
Good
Location
"Excelent location" "Location is excellent"
99% enjoyed the restaurants & bars nearby.
97% liked the proximity to shopping.
Beach
"Great location on beach" "Nice access to the beach"
80% appreciated the clean beach.
Breakfast
"Copious Brunch" "For breakfast included"
88% were happy with the price of the breakfast.
Value for money
"Reasonably priced restaurants" "Affordable buffet meals"
The price was ok for 61%.
88% were happy with the price of the breakfast.
Bar and Beverages
"Large bar areas" "The best bartenders"
Alcoholic drinks were awful, according to 58%.
Only 58% were satisfied with the beverage prices.
Service
"Front desk people rude" "Worst beach service"
Only 65% found the staff to be friendly enough.
70% indicated the reception staff was not good.
Wellness Area
"New manicure" "Great massage"
75% didn't like the fitness area.
Food
"Seafood excellent" "Cheapest ingredients"
57% did not like what was on the menu.
For 73%, the dining experience was not enjoyable.
Room
"Door lock was broken" "Dirty bath towels"
92% thought the view was good.
83% complained about the bathroom.
Amenities
"Facility is old" "Outdated decor"
54% thought the building wasn't nice.
90% complained about the elevator.
WiFi
"Hotels WiFi didn't work" "Poor internet"
79% said the wifi quality was bad.
Vibe
"Mattresses were old" "Dated holiday inn"
88% criticized the unstylish hotel.
Unfriendly atmosphere, according to 52%.
Comfort
"A/C too loud" "AC barely worked"
66% didn't like the uncomfortable beds.
80% thought it was too noisy.
Cleanliness
"Dirty bath towels" "It smells like mold"
72% said rooms were dirty.
52% thought the cleanliness of the hotel was average.

Good to know...

Reception should be more attentive
Great view
Hotel could use some updating
Bathroom could be optimized
Hotel Information
Features
Air-conditioned
Bar or Lounge
Business Center
Child Activities
Child Care
Concierge
Fitness Center
Free Breakfast
Free Parking
Free Wifi
Golf
Handicap
No Smoking
Pool
Restaurant
Spa or Sauna
Details
Check-In
From 3:00pm*must be 18 or older to check-in
Check-Out
Until 12:00pm
# of Rooms
502
Fees
Required
  • Sanitation Fee: MXN 25.35 per night
Add-ons
  • Breakfast Fee: MXN 230 per person (approximately)
Handicap Accessible
Wheelchair Accessible