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The Ritz-Carlton, Cancun

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9.2
Excellent
1,606 reviews
+52 998 881 0808

Top Amenities

Free Wifi
Free Parking
Pool
Fitness Center
This hotel is located just minutes from the many attractions of the city of Cancun. It offers easy access to intriguing ancient Mayan sites and striking Caribbean beaches and guests can choose from a variety of leisure activities. It lies some 15 minutes from the airport.
The hotel features 365 accommodation units. Guests can take the lift to reach the upper floors quickly and easily. Amenities include currency exchange facilities. Internet access and wireless internet access are available in the public areas. Gastronomic options include a restaurant, a cafe and a bar. Shopping facilities are available. Additional services include a babysitting service, a laundry and a hairdressing salon.
All rooms feature air conditioning, a living room and a bathroom. A balcony or terrace can be found in most rooms, offering additional comfort. Some of the accommodation units feature a side sea view. Each accommodation unit features a queen-size bed or a king-size bed. A safe, a minibar and a desk also feature. Features include a fridge and tea and coffee making equipment. An ironing set is also available to guests. Most accommodation units are equipped with internet access, a telephone, a TV, a radio, a CD player, an alarm clock and wireless internet access. In each of the bathrooms, guests will find a shower, a hairdryer and bathrobes.
The hotel offers an outdoor pool. Sun loungers provide a great place to sunbathe. The hot tub offers revitalisation. Those wishing to enjoy sports whilst on holiday can have fun on-site with tennis. In addition, golf and horse riding are offered for a fee. Guests of the hotel can enjoy indoor activities including a gym. The hotel offers a range of wellness options, including a spa, a sauna, a beauty salon and massage treatments, or for an additional fee, a steam bath. Further available options include a kids' club. Copyright GIATA 2004 - 2015. Multilingual, powered by www.giata.com for client no. 1241
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Retorno del Rey #36, Zona Hotelera
Cancún, 77500
Rooms & Rates
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User Highlights
9.2
Excellent
Cleanliness
"Facility spotless" "Clean resort"
98% said rooms were clean.
96% thought it was clean.
Location
"Family friendly environment" "Beautiful La Isla shopping area"
96% liked the proximity to shopping.
95% appreciated the closeness to the beach.
Service
"Impeccable guest service" "Staff is superb"
96% found the staff to be very friendly.
92% thought the service was very professional.
Wellness Area
"Great gym" "Enjoying spa"
top-notch fitness area, thought 100%.
Beach
"Expansive white sand" "Lovely ocean roar"
100% appreciated the clean beach.
Breakfast
"Best brunch" "Best French toast"
75% were happy with the price of the breakfast.
Room
"Fantastic ocean view" "Beautiful ocean view"
99% thought the view was good.
98% said rooms were clean.
Food
"Awesome dinner" "Great steakhouse"
81% loved the menu selection.
The price was too high for 61%.
WiFi
"Premium Internet" "Free internet"
57% thought it was adequately priced.
Vibe
"Elegant facilities" "Elegant experience"
87% criticized the unstylish hotel.
87% enjoyed the friendly atmosphere.
Amenities
"Facility spotless" "Elegant facilities"
71% thought the building was wonderful.
66% found the grounds not bad.
Value for money
"Over priced excursions" "Inflated restaurant prices"
The price was too high for 61%.
75% were happy with the price of the breakfast.

Good to know...

Nice building
Great view
Hotel could use some updating
Professional service
Expert Reviews
Frommer's
The exclusive Ritz-Carlton fronts a gorgeous white-sand beach, having recently added a significant stretch of sand as part of Cancún's $71-million beach recovery project.
DK Eyewitness
One of the most opulent of the resort hotels along Cancún beach. Guests can choose between two pools, a spa offering conventional and Mayan treatments, and six restaurants.
The Telegraph
A spacious, family-friendly hotel in Cancun, on Mexico’s Yucatan peninsula, offering grand interiors and great restaurants, right on the beachfront. It’s not cheap, but it is worth the...
Hotel Information
Features
Air-conditioned
Airport Shuttle
Bar or Lounge
Business Center
Child Activities
Child Care
Concierge
Fitness Center
Free Parking
Free Wifi
Handicap
No Smoking
Pool
Restaurant
Spa or Sauna
Details
Check-In
From 3:00pm*must be 18 or older to check-in
Check-Out
Until 12:00pm
# of Rooms
365
Fees
Required
  • Resort Fee: USD 43.10 per accommodation, per night
Add-ons
  • Rollaway Bed Fee: USD 50.0 per night
  • Internet Fee: USD 18.00 per day (rates may vary)
  • Parking Fee: USD 20.00 per night
  • Airport Shuttle Fee: USD 150.00 per vehicle (roundtrip)
  • Breakfast Fee: USD 35.00 for adults and USD 17.50 for children (approximately)
Handicap Accessible
Wheelchair Accessible