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The Westin Resort & Spa, Cancun

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7.8
Good
3,077 reviews
+52 998 848 7400

Top Amenities

Free Wifi
Free Parking
Pets Allowed
Pool
The spirit of Mexicos lively culture infuses any meeting or event at The Westin Resort & Spa, Cancun. It starts with our physical facilities, 16 flexible spaces designed by our architect to reflect the countrys warm and welcoming ways. It carries through to our many services, from Mexican-themed activities to authentic cuisine from our caterers. Whether youre planning a critical business gathering or a wedding or other social event, we promise a unique and inspiring experience for all your guests.
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Boulevard Kukulcan KM 20
Cancun, 77500
Rooms & Rates
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User Highlights
7.8
Good
Beach
"Beautiful section of the beach" "Beautiful white sand beach"
82% appreciated the clean beach.
Beach sports facilities are great, according to 78%.
Location
"The reef near by" "Quiet area nearby"
Good access to the airport, said 98%.
99% appreciated the closeness to the beach.
Service
"Staff is attentive and helpful" "Staff were amazing"
87% found the staff to be very friendly.
55% indicated the reception staff was not good.
WiFi
"Internet worked well" "Good wifi"
58% thought the wifi quality was ok.
Breakfast
"Made to order omelets" "Lots of options at breakfast"
Breakfast prices were ok, according to 50%.
Room
"Gorgeous ocean views" "Excellent ocean view room"
95% thought the view was good.
Only 52% said rooms were clean enough.
Food
"Fantastic seafood restaurant" "Overpriced restaurant"
The price was too high for 78%.
Only 61% were satisfied with the menu.
Amenities
"Palapas facing the ocean" "Clean lobby floor"
53% thought the building was acceptable.
For 56%, the lobby entrance was sub-standard.
Cleanliness
"Clean looking motel room" "Smelly hallway"
Only 52% said rooms were clean enough.
54% thought the cleanliness of the hotel was average.
Vibe
"Make our stay enjoyable" "Plenty of lounging areas"
82% criticized the unstylish hotel.
71% enjoyed the friendly atmosphere.
Value for money
"Expensive taxis" "Expensive trip"
The price was too high for 78%.
Breakfast prices were ok, according to 50%.

Good to know...

Hotel could use some updating
Great view
Could be quieter
Rooms need regular maintenance
Expert Reviews
Frommer's
This is as much seclusion as you'll find in the Hotel Zone, and the kids' club and variety of activities make it a great place for families.
Fodor's
On the southern end of the Zona Hotelera, this hotel is quite secluded; you'll get privacy, but have to drive to get to shops and restaurants.
Be sure to request a room on the 3rd or 4th floor since they were renovated in 2012.
Rough Guide
Striking, minimalist accommodation with pillow-top beds, deluxe showers and impressive views. An additional west-facing beach and pool on the lagoon get afternoon sun.
Hotel Information
Features
Air-conditioned
Airport Shuttle
Bar or Lounge
Business Center
Child Care
Concierge
Fitness Center
Free Parking
Free Wifi
Golf
Handicap
No Smoking
Pets Allowed
Pool
Restaurant
Spa or Sauna
Details
Check-In
From 4:00pm*must be 18 or older to check-in
Check-Out
Until 10:00am
# of Rooms
379
Fees
Required
  • Sanitation Fee: MXN 25.35 per night
Add-ons
  • Breakfast Fee: between MXN 346 and MXN 390 for adults, MXN 176 and MXN 346 for children (approximately)
Handicap Accessible
Wheelchair Accessible