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The Palmer House Hilton

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8.4
Excellent
10,125 reviews
+1 312-726-7500

Top Amenities

Free Wifi
Free Parking
Pets Allowed
Pool
At this downtown hotel steps from Millennium Park, the Magnificent Mile and the Art Institute are within walking distance—and the spa and indoor pool are always handy.
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Loop
17 E Monroe St
Chicago, IL 60603
Rooms & Rates
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User Highlights
8.4
Excellent
Location
"Delightful environment" "Wonderful town"
99% liked the proximity to sightseeing.
Not enough parking facilities, according to 57%.
Vibe
"Exquisite lobby" "Wonderful music"
91% enjoyed the lobby entrance.
77% criticized the unstylish hotel.
Amenities
"Exquisite lobby" "Immaculate facilities"
79% thought the building was wonderful.
91% enjoyed the lobby entrance.
Beach
"Nice trip on the boat"
Breakfast
"Brunch excellent" "Excellent buffet breakfast"
72% were happy with the price of the breakfast.
Service
"Staff superlative" "Superb customer service"
82% found the staff to be very friendly.
50% said the reception staff was ok.
Value
"Free brownies" "Complimentary wines"
52% thought it was overpriced.
72% were happy with the price of the breakfast.
Cleanliness
"Dirty carpet" "Dirty pillow"
52% said rooms were dirty.
81% said the bathroom was dirty.
Room
"Dirty carpet" "Dirty pillow"
72% said rooms were small.
81% complained about the bathroom.
WiFi
"Lousy Wi-Fi" "Had to pay for wifi"
88% said the wifi quality was bad.
52% thought it was overpriced.
Comfort
"Paper thin walls" "Ripped bed skirt"
72% said rooms were small.
Beds were acceptable for 64%.
Pool
"Swimming pool closed" "Pool was under construction"
Dirty pool, said 83%.

Good to know...

Pleasant entrance area
Bathroom could be optimized
Rooms could be larger
Nice building
Hotel Information
Features
Air-conditioned
Bar or Lounge
Business Center
Concierge
Fitness Center
Free Parking
Free Wifi
Handicap
No Smoking
Pets Allowed
Pool
Restaurant
Spa or Sauna
Details
Check-In
From 3:00pm*must be 18 or older to check-in
Check-Out
Until 12:00pm
# of Rooms
1641
Fees
Required
  • Deposit: USD 50.00
Add-ons
  • Microwave Fee: USD 40 per stay
  • Internet Fee: USD 12.95 per night (rates may vary)
  • Breakfast Fee: between USD 7 and USD 11 per person (approximately)
  • Refrigerator Fee: USD 40 per stay
  • Parking Fee: USD 46.00 per night
  • Pet Fee: USD 50 per accommodation, per stay
  • Rollaway Bed Fee: USD 40.0 per stay
Handicap Accessible
Wheelchair Accessible