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Sheraton Grand Chicago

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8.5
Excellent
5,378 reviews
+1 312-464-1000

Top Amenities

Free Wifi
Free Parking
Pets Allowed
Pool
With a stay at Sheraton Grand Chicago, you'll be centrally located in Chicago, a 6-minute walk from Michigan Avenue and 13 minutes by foot from Navy Pier. Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Chicago? This hotel has facilities measuring 125000 square feet (11613 square meters), including conference space. Self parking (subject to charges) is available onsite.
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Near North Side
301 East North Water Street
Chicago, IL 60611
Rooms & Rates
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User Highlights
8.5
Excellent
Location
"Wonderful city" "Location was superb"
97% liked the proximity to sightseeing.
Not enough parking facilities, according to 81%.
Service
"Employee laughed" "Amazing doorman"
92% found the staff to be very friendly.
54% said the reception staff was ok.
Room
"Room flawless" "Comfiest bed"
96% thought the view was good.
71% said the beds were comfortable.
Cleanliness
"Everything clean" "Clean towels"
71% said rooms were clean.
86% thought it was clean.
Vibe
"Sumptuous amenities" "Classy place!"
76% enjoyed the lobby entrance.
78% criticized the unstylish hotel.
Comfort
"No fan in the bathroom" "AC unit did not work"
71% said the beds were comfortable.
Only 65% said rooms were big enough.
Breakfast
"The breakfast buffet was open" "Have breakfast included"
Breakfast prices were ok, according to 57%.
WiFi
"Wi fi did not work" "Fast WiFi"
51% thought it was adequately priced.
81% said the wifi quality was bad.
Food
"Sandwiches yummy" "Gluten free pancake"
The price was too high for 83%.
67% were unsatisified with the snacks.
Bar
"Free house wines" "Downstairs bar over priced"
Alcoholic drinks were awful, according to 71%.
Bar service was average, according to 69%.
Pool
"Swimming pool was tiny" "Swimming pool dirty"
Only 59% thought the pool was clean.
Value
"Charged twice for my stay" "Overcharged deposit"
51% thought it was adequately priced.
Breakfast prices were ok, according to 57%.

Good to know...

Wonderful sightseeing
Great view
Clean rooms
Bathroom could be optimized
Hotel Information
Features
Air-conditioned
Bar or Lounge
Business Center
Concierge
Fitness Center
Free Parking
Free Wifi
Handicap
No Smoking
Pets Allowed
Pool
Restaurant
Spa or Sauna
Details
Check-In
From 4:00pm*must be 18 or older to check-in
Check-Out
Until 12:00pm
# of Rooms
1218
Fees
Add-ons
  • Rollaway Bed Fee: USD 25.0 per stay
  • Internet Fee: USD 14.95 per day (3-device limit, rates may vary)
  • Parking Fee: USD 59 per night (in/out privileges)
  • Late Check-out Fee: USD 75 (subject to availability)
  • Breakfast Fee: USD 29.00 per person (approximately)
Handicap Accessible
Wheelchair Accessible