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The Palmer House Hilton

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8.3
Excellent
10,298 reviews
+1 312-726-7500

Top Amenities

Free Wifi
Free Parking
Pets Allowed
Pool
At this downtown hotel steps from Millennium Park, the Magnificent Mile and the Art Institute are within walking distance—and the spa and indoor pool are always handy.
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Loop
17 E Monroe St
Chicago, IL 60603
Rooms & Rates
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User Highlights
8.3
Excellent
Location
"Delightful environment" "Wonderful Art Institute"
99% liked the proximity to sightseeing.
Vibe
"Exquisite lobby" "Wonderful music"
91% enjoyed the lobby entrance.
78% criticized the unstylish hotel.
Amenities
"Exquisite lobby" "Immaculate facilities"
79% thought the building was wonderful.
91% enjoyed the lobby entrance.
Beach
"Nice trip on the boat"
Bar
"Perfect for cocktails" "Complimentary wines"
Service
"Staff superlative" "Superb customer service"
82% found the staff to be very friendly.
51% said the reception staff was ok.
Breakfast
"Excellent buffet breakfast" "Brunch excellent"
Value
"Free brownies" "Complimentary wines"
Cleanliness
"Toilet was dirty" "Dirty pillow"
51% said rooms were dirty.
WiFi
"Internet did not work" "Hotel tablet did not work"
Room
"Carpet was dirty" "Filthy linen"
71% said rooms were small.
83% complained about the bathroom.
Comfort
"Walls paper thin" "Ripped bed skirt"
71% said rooms were small.
Beds were acceptable for 65%.
Pool
"Swimming pool closed" "Pool was under construction"

Good to know...

Pleasant entrance area
Bathroom could be optimized
Rooms could be larger
Nice building
Hotel Information
Features
Air-conditioned
Bar or Lounge
Business Center
Concierge
Fitness Center
Free Parking
Free Wifi
Handicap
No Smoking
Pets Allowed
Pool
Restaurant
Spa or Sauna
Details
Check-In
From 3:00pm*must be 18 or older to check-in
Check-Out
Until 12:00pm
# of Rooms
1641
Handicap Accessible
Wheelchair Accessible