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The Palmer House Hilton

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8.3
Excellent
9,038 reviews
+1 312-726-7500

Top Amenities

Free Wifi
Free Parking
Pets Allowed
Pool
At this downtown hotel steps from Millennium Park, the Magnificent Mile and the Art Institute are within walking distance—and the spa and indoor pool are always handy.
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Loop
17 E Monroe St
Chicago, IL 60603
Rooms & Rates
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User Highlights
8.3
Excellent
Location
"Hotel location excellent" "Location is superb"
99% liked the proximity to sightseeing.
97% liked the proximity to shopping.
Vibe
"Fabulous lobby bar" "Amazing lobby area"
91% enjoyed the lobby entrance.
93% said it was a stylish hotel.
Amenities
"Fabulous meeting rooms" "Gorgeous common area"
80% thought the building was wonderful.
91% enjoyed the lobby entrance.
Bar
"Perfect for cocktails" "Terrific happy hour"
Bar service was unacceptable, according to 59%.
Only 50% were satisfied with the beverage prices.
Service
"Cleaning staff exceeded my expectations" "Staff was friendly and attentive"
83% found the staff to be very friendly.
51% said the reception staff was ok.
Beach
"Nice trip on the boat"
Breakfast
"Excellent buffet breakfast" "Best eggs benedict"
Breakfast prices were ok, according to 69%.
Cleanliness
"Toilet was dirty" "Carpet was dirty"
Only 50% said rooms were clean enough.
79% said the bathroom was dirty.
Room
"Stunning city view" "Wallpaper was peeling off"
73% said rooms were small.
81% complained about the bathroom.
Value
"Was charged for mini bar" "Poor value for money"
58% thought it was overpriced.
Breakfast prices were ok, according to 69%.
WiFi
"Poor internet connection" "WiFi not free"
89% said the wifi quality was bad.
58% thought it was overpriced.
Comfort
"Tiny hotel room" "Walls were paper thin"
73% said rooms were small.
Beds were acceptable for 63%.
Pool
"Indoor pool was not available" "Swimming pool closed"
Dirty pool, said 92%.

Good to know...

Pleasant entrance area
Rooms could be larger
Nice building
Bathroom could be optimized
Expert Reviews
Gayot
Although standard rooms tend to run small, they were rejuvenated with the Palmer House's history in mind, so that each is individually decorated with turn-of-the-century details and art.
The Telegraph
The elegant lobby here draws a stream of visitors to view its fresco ceilings and gold Tiffany chandeliers. It’s easy to get lost – this one of America’s few remaining grand hotels and...
Michelin Guide
From spacious, attractive, and updated accommodations to fine dining at the lovely Lockwood restaurant, the Palmer House lives as comfortably within the 21st century as it did in the 19th.
Hotel Information
Features
Air-conditioned
Bar or Lounge
Business Center
Concierge
Fitness Center
Free Parking
Free Wifi
Handicap
No Smoking
Pets Allowed
Pool
Restaurant
Spa or Sauna
Details
Check-In
From 3:00pm*must be 18 or older to check-in
Check-Out
Until 12:00pm
# of Rooms
1641
Fees
Required
  • Deposit: USD 50.00
Add-ons
  • Microwave Fee: USD 40 per stay
  • Internet Fee: USD 12.95 per night (rates may vary)
  • Breakfast Fee: between USD 7 and USD 11 per person (approximately)
  • Refrigerator Fee: USD 40 per stay
  • Parking Fee: USD 46.00 per night
  • Pet Fee: USD 50 per accommodation, per stay
  • Rollaway Bed Fee: USD 40.0 per stay
Handicap Accessible
Wheelchair Accessible