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Crowne Plaza NORTHWEST-BROOKHOLLOW

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6.5
Good
688 reviews
+1 713-462-9977

Top Amenities

Free Wifi
Free Parking
Pool
Fitness Center
With a stay at Crowne Plaza Northwest-Brookhollow in Houston (Fairbanks), you'll be within a 15-minute drive of CityCentre and Memorial Park. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Houston? This hotel has facilities measuring 17000 square feet (1579 square meters), including a conference center. Free self parking is available onsite.
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Spring Branch
12801 Northwest Freeway
Houston, TX 77040
Rooms & Rates
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User Highlights
6.5
Good
Location
"Tons of eating places" "A lot of road"
Easily accessible by car, said 89%.
Great parking, according to 75%.
Service
"Laundry area was full of" "Low manager"
80% found the staff to be very friendly.
52% said the reception staff was ok.
Breakfast
"You have to pay for breakfast" "No breakfast"
58% said the breakfast was too expensive.
Food
"Rock hard biscuits" "Restaurant closed"
Room
"Toilet stopped working" "No toilet paper"
62% said rooms were dirty.
90% complained about the bathroom.
WiFi
"No Wi-Fi" "Internet wifi didnt work"
91% said the wifi quality was bad.
Comfort
"Lots of construction noise" "Loud construction"
Beds were acceptable for 56%.
95% thought it was too noisy.
Amenities
"Older property" "Ballroom wasn't working"
64% thought the building wasn't nice.
85% complained about the elevator.
Vibe
"Older property" "Beds are old"
93% criticized the unstylish hotel.
For 64%, the lobby entrance was sub-standard.
Cleanliness
"Corridor was smelling" "Stained sheets"
62% said rooms were dirty.
72% thought it was rather dirty.
Bar and Beverages
"Empty Corona" "No bar"
Pool
"No swimming pool" "No pool"

Good to know...

Hotel buildings could use some improvement
Elevator in need of updating
Rooms in need of an update
Hotel could use some updating