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Crowne Plaza Northwest-Brookhollow

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6.3
Good
505 reviews
+1 713-462-9977

Top Amenities

Free Wifi
Free Breakfast
Pets Allowed
Pool
With a stay at Crowne Plaza Northwest-Brookhollow in Houston (Fairbanks), you'll be within a 15-minute drive of Memorial Park and CityCentre. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Houston? This hotel has facilities measuring 17000 square feet (1579 square meters), including a conference center. Free self parking is available onsite.
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Spring Branch
12801 Northwest Freeway
Houston, TX 77040
Rooms & Rates
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User Highlights
6.3
Good
Location
"Highway in front of" "Close to restaurants"
Easily accessible by car, said 100%.
Parking was ok, according to 67%.
Value
"Cheap motels" "Free internet"
64% said the breakfast was too expensive.
Service
"Not planning" "Front desk dated"
76% found the staff to be very friendly.
56% indicated the reception staff was not good.
Wellness
"Jacuzzi not working" "There is no fitness room"
Breakfast
"You have to pay for breakfast" "No breakfast"
64% said the breakfast was too expensive.
Room
"Phones in the room don't work" "No toilet paper"
62% said rooms were dirty.
97% thought they were poorly maintained.
Amenities
"Older property" "Ballroom wasn't working"
63% thought the building wasn't nice.
83% complained about the elevator.
Food
"No restaurant" "Rock hard biscuits"
Cleanliness
"Corridor was smelling" "Stained sheets"
62% said rooms were dirty.
77% thought it was rather dirty.
Comfort
"Noises all day" "Air-conditioner was not working"
56% didn't like the uncomfortable beds.
100% thought it was too noisy.
WiFi
"Slow internet" "No WI-FI"
Vibe
"Older property" "Everything seemed old"
93% criticized the unstylish hotel.
For 79%, the lobby entrance was sub-standard.
Pool
"No swimming pool" "Pool out of service"
Bar
"Empty Corona" "No bar"

Good to know...

Hotel buildings could use some improvement
Rooms in need of an update
Elevator in need of updating
Hotel could use some updating