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The Reach Resort, FL

|
7.0
Good
1,281 reviews
+1 305-296-5000

Top Amenities

Free Wifi
Pets Allowed
Pool
Fitness Center
With a stay at The Reach, A Waldorf Astoria Resort in Key West (Old Town), you'll be steps from Duval Street and South Beach. Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Key West? This resort has facilities measuring 4706 square feet (437 square meters), including conference space.
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Key West
1435 Simonton Street
Key West, FL 33040
Rooms & Rates
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User Highlights
7.0
Good
Location
"Pristine environment" "Awesome scenery"
Not enough parking facilities, according to 62%.
100% appreciated the closeness to the beach.
Service
"Staff need training" "Night manager charged us"
79% found the staff to be very friendly.
53% said the reception staff was ok.
Beach
"Perfect private beach" "Dirty beach"
74% thought the cleanliness of the beach was not up to par.
Bar
"Terrific happy hour" "Awesome martini"
Lovely bar service, according to 73%.
Breakfast
"Complimentary continental breakfast" "Lacks variety for breakfast"
60% said the breakfast was too expensive.
Food
"Mashed potatoes were old" "Smelly seaweed"
77% complained about the fish/seafood dishes.
Only 50% were satisfied with the menu.
Room
"Terrific beach views" "Stained linens"
65% said rooms were dirty.
92% thought they were poorly maintained.
Comfort
"Cushion were old" "No ventilation"
53% didn't like the uncomfortable beds.
Only 54% said rooms were big enough.
WiFi
"Wifi unreliable" "Wifi didn't work"
100% said the wifi quality was bad.
Vibe
"Everything is getting old" "Minimal staff in the lobby"
89% criticized the unstylish hotel.
For 79%, the lobby entrance was sub-standard.
Amenities
"Lack of decoration" "NO vending machines"
73% thought the building wasn't nice.
75% found the grounds to be nice.
Value
"Cheap towels" "You have to pay for everything"
The price was too high for 87%.
60% said the breakfast was too expensive.
Cleanliness
"Smelly seaweed" "Stained linens"
65% said rooms were dirty.
78% thought it was rather dirty.
Wellness
"Stretching too far" "Gym was small"
100% didn't like the fitness area.

Good to know...

Hotel buildings could use some improvement
Rooms could be cleaner
Hotel facilities could use a good clean
Rooms need regular maintenance
Hotel Information
Features
Air-conditioned
Bar or Lounge
Business Center
Child Care
Concierge
Fitness Center
Free Wifi
Golf
Handicap
No Smoking
Pets Allowed
Pool
Restaurant
Spa or Sauna
Details
Check-In
From 4:00pm*must be 18 or older to check-in
Check-Out
Until 11:00am
# of Rooms
150
Fees
Required
  • Resort Fee: USD 45.00 per accommodation, per night
Add-ons
  • Pet Fee: USD 75 per accommodation, per day
  • Internet Fee: USD 11.95 (rates may vary)
  • Parking Fee: USD 35 per day (in/out privileges)
  • Late Check-out Fee: USD 50 (subject to availability)
  • Breakfast Fee: between USD 25 and USD 35 per person (approximately)
Handicap Accessible
Wheelchair Accessible