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Black Swan Inn, an Ascend Collection Hotel

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8.4
Excellent
673 reviews
+1 413-243-2700

Top Amenities

Free Wifi
Free Parking
Free Breakfast
Fitness Center
Located in Lee, Black Swan Inn, an Ascend Collection Hotel is on a lake, within a 5-minute drive of Animagic Museum of Animation and Lee Library. Featured amenities include a 24-hour business center and coffee/tea in a common area. Free self parking is available onsite.
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435 Laurel St
Lee, MA 01238
Rooms & Rates
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User Highlights
8.4
Excellent
Location
"Fantastic lake side" "Beautiful scenery"
100% liked the proximity to shopping.
100% liked the proximity to sightseeing.
Service
"Excellent staff" "Staff was very accommodating"
93% found the staff to be very friendly.
80% said the reception staff was great.
Room
"Wonderful balconies" "Gorgeous view of the lake"
98% thought the view was good.
80% said rooms were clean.
Cleanliness
"Room was comfortable and clean" "Very clean room"
80% said rooms were clean.
67% thought the cleanliness of the hotel was average.
Comfort
"Peaceful setting" "Excellent beds"
82% said the beds were comfortable.
For only 68%, the noise level was all right.
Wellness Area
"Sauna light"
Food
"Homemade waffles" "Gluten free bread"
Desserts were ok, said 64%.
76% loved the menu selection.
Vibe
"Up to date technology" "New get-away"
Only 52% thought, the hotel was modern.
88% enjoyed the friendly atmosphere.
Breakfast
"Continental breakfast plentiful" "Not much variety at breakfast"
89% were happy with the price of the breakfast.
WiFi
"No Wi-Fi" "No cell phone signal"
86% said the wifi quality was bad.

Good to know...

Great view
Friendly service
Hotel buildings could use some improvement
Spacious rooms
Hotel Information
Features
Air-conditioned
Bar or Lounge
Business Center
Fitness Center
Free Breakfast
Free Parking
Free Wifi
Handicap
Restaurant
Spa or Sauna
Details
Check-In
From 3:00pm*must be 18 or older to check-in
Check-Out
Until 11:00am
# of Rooms
52
Smoking
Some smoking-allowed rooms
Handicap Accessible
Wheelchair Accessible