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Hotel Arosa

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7.1
Good
436 reviews
+34 915 32 16 00
Located in the midst of Gran Via, the commercial, tourist and monumental core of Madrid, and with unsurpassed access and parking facilities, the Best Western Hotel Arosa preserves the elegance of a modern and functional decoration while being the best option for businesspersons and leisure travellers alike. Without a doubt, a CLASSIC in the HEART of MADRID.
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Sol
SALUD 21 BUILDING GRAN VIA 29
MADRID, 28013
Rooms & Rates
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User Highlights
7.1
Good
Location
"Near metro lines" "Right off Gran Via"
96% liked the proximity to sightseeing.
Near to public transport, according to 100%.
Value for money
"Good rate" "Good value for money"
Breakfast
"Excellent breakfast buffet" "Great breakfast"
Service
"Professional staff" "Staff impersonal"
Only 57% found the staff to be friendly enough.
70% indicated the reception staff was not good.
Room
"THERE WAS NO COFFEE/TEA MAKING FACILITIES" "Safe did not work"
67% complained about the bathroom.
54% didn't like the uncomfortable beds.
WiFi
"Poor wi-fi"
82% said the wifi quality was bad.
Food
Cleanliness
"Dirty hallway carpeting" "Dirty carpet"
69% said rooms were dirty.
77% thought it was rather dirty.
Comfort
"Unsuitable mattress" "Very noisy rooms"
54% didn't like the uncomfortable beds.
63% said rooms were small.
Amenities
"Tiny reception area" "Tiny table"
85% thought the building wasn't nice.
87% complained about the elevator.
Vibe
"Tiny reception area" "Dirty hallway carpeting"
97% criticized the unstylish hotel.
For 100%, the lobby entrance was sub-standard.

Good to know...

TV needs to be updated
Rooms need regular maintenance
Rooms could be cleaner
Hotel buildings could use some improvement
Expert Reviews
Frommer's
A favorite with international and business visitors alike, this friendly modern hotel is situated between the Gran Vía and Puerta del Sol.
DK Eyewitness
This incredibly central but excellent value for money hotel offers spacious rooms, most of which have been refurbished in the boutique style.
oyster.com
The central location is perfect for tourists wanting to explore the capital with plenty of attractions and transport links easily within walking distance.