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Ontario Grand Inn and Suites

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5.1
Fair
1,898 reviews
+1 909-948-7000

Top Amenities

Free Wifi
Free Parking
Free Breakfast
Pool
Ontario Grand Inn and Suites offers luxurious, comfortable rooms and suites with lots of amenities including refrigerators, irons, hair dryers, safes and flat screen televisions. The guest rooms and suites feature hardwood floors, pillow top mattress, and warm decor. The bathrooms are equipped with large rain showers that will help you get a fresh start to your day.
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3333 Shelby Street
Ontario, CA 91764
Rooms & Rates
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User Highlights
5.1
Fair
Location
"Close to Ontario Airport" "Close to shopping mall"
Not enough parking facilities, according to 55%.
Good access to the airport, said 100%.
Service
"Overworked front desk staff" "Staff was rude"
Only 69% found the staff to be friendly enough.
50% said the reception staff was ok.
Vibe
"Everything looked old" "Patio furniture was old"
For 80%, the lobby entrance was sub-standard.
73% criticized the unstylish hotel.
Comfort
"Broken a/c" "Broken air conditioner"
75% didn't like the uncomfortable beds.
70% thought rooms were spacious.
Room
"Old stained couch" "Worst hotel bed"
88% complained about the bathroom.
84% said rooms were dirty.
Amenities
"Hallway carpet look old" "Business center broken"
77% thought the building wasn't nice.
For 80%, the lobby entrance was sub-standard.
Food
"Dry muffins" "No butter"
82% did not enjoy the desserts.
For 57%, the dining experience was not enjoyable.
Breakfast
"Continental breakfast is a joke" "No breakfast choices"
96% were happy with the price of the breakfast.
WiFi
"Internet / wifi was not working" "There was no internet service"
94% said the wifi quality was bad.
Pool
"Broke cabinet doors" "Cabinet Doors broken"
Dirty pool, said 97%.
Cleanliness
"Dirty patio furniture" "This place is a dump"
84% said rooms were dirty.
90% thought it was rather dirty.
Bar and Beverages
"Only 1 hotel bar" "Empty coors light"

Good to know...

Bathroom could be optimized
TV needs to be updated
Rooms need regular maintenance
Rooms could be cleaner
Hotel Information
Features
Air-conditioned
Business Center
Fitness Center
Free Breakfast
Free Parking
Free Wifi
Handicap
No Smoking
Pool
Spa or Sauna
Details
Check-In
From 3:00pm*must be 18 or older to check-in
Check-Out
Until 11:00am
# of Rooms
92
Fees
Required
  • Deposit: USD 75.00 per stay
Add-ons
  • Early Check-in Fee: USD 30.00 (subject to availability)
  • Internet Fee: USD 0.00 per stay (rates may vary)
  • Late Check-out Fee: USD 30.00 (subject to availability)
  • Rollaway Bed Fee: USD 10.0 per stay
Handicap Accessible
Wheelchair Accessible