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La Tortuga Hotel And Spa

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8.5
Excellent
1,083 reviews
+52 984 873 1484

Top Amenities

Free Wifi
Free Parking
Free Breakfast
Pool
FERRY TO COZUMEL
1/2 mile south to the property



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XEL-HA
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Avenida 10 ESQ. CALLE 14
PLAYA DEL CARMEN, 77710
Rooms & Rates
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User Highlights
8.5
Excellent
Location
"Close to attractions" "Great places to visit"
95% liked the proximity to shopping.
100% appreciated the closeness to the beach.
Service
"Staff was fantastic" "Room cleaning excellent"
94% found the staff to be very friendly.
75% said the reception staff was great.
Breakfast
"Great choices for breakfast" "Good choices for breakfast"
100% were happy with the price of the breakfast.
Pool
"Lovely swimmingpool" "Lovely pool area"
Dirty pool, said 72%.
Room
"We could not use aircondition" "Electricity was not working"
82% said the beds were comfortable.
65% complained about the bathroom.
Cleanliness
"Clean rooms" "Clean room"
Only 52% said rooms were clean enough.
67% thought the cleanliness of the hotel was average.
WiFi
"Internet did not work" "Strong signal"
73% said the wifi quality was bad.
Wellness Area
"Jacuzzi I missed" "Hot tub wasnt working"

Good to know...

Friendly service
Great shopping
Friendly atmosphere
Bathroom could be optimized
Hotel Information
Features
Air-conditioned
Airport Shuttle
Bar or Lounge
Concierge
Free Breakfast
Free Parking
Free Wifi
Golf
No Smoking
Pool
Restaurant
Spa or Sauna
Details
Check-In
From 3:00pm*must be 18 or older to check-in
Check-Out
Until 12:00pm
# of Rooms
51
Fees
Add-ons
  • Parking Fee: USD 10 per day