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Hilton San Francisco Union Square
|7,657 reviews
7.8
Good
+1 415-771-1400
Top Amenities
Free Wifi
Pets Allowed
Pool
Fitness Center
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Rooms & Rates
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User Highlights
7.8
Good
Location
"Excelent valet parking" "Superb location"
Not enough parking facilities, according to 67%.
94% liked the proximity to shopping.
Wellness Area
"Jacuzzi right outside" "New gym"
top-notch fitness area, thought 89%.
Cleanliness
"Dingy hallway" "Stains on the carpet"
Only 66% said rooms were clean enough.
70% thought it was clean.
Service
"Cleaning staff excellent" "Front desk staff excellent"
83% found the staff to be very friendly.
60% indicated the reception staff was not good.
Pool
"No indoor pool" "Kids loved rooftop pool"
Room
"Carpet was old" "Broken AC"
55% said rooms were small.
71% said the beds were comfortable.
Amenities
"Terrible decor" "Dirty hallways"
57% thought the building was acceptable.
52% considered the lobby entrance to be so-so.
Comfort
"Broken AC" "Bed linens were torn"
55% said rooms were small.
71% said the beds were comfortable.
Food
"Exploded potato chips" "Questionable Tenderloin"
The price was too high for 92%.
60% did not like what was on the menu.
Breakfast
"No continental breakfast" "No fried eggs"
75% said the breakfast was too expensive.
Vibe
"Dated fittings" "Carpet was old"
65% criticized the unstylish hotel.
52% considered the lobby entrance to be so-so.
WiFi
"Was charged for internet usage" "Worst hotel Internet"
76% said the wifi quality was bad.
53% thought it was overpriced.
Value for money
"Was charged for internet usage" "Charged twice for my stay"
53% thought it was overpriced.
75% said the breakfast was too expensive.
Good to know...
Reception should be more attentive
Parking is rare
Rooms need regular maintenance
Friendly service
Expert Reviews
Gayot
Business is always booming at this full-service Hilton. With nearly 2,000 rooms, the property is one of the largest hotels on the West Coast.
Fodor's
With 1,908 newly renovated rooms and suites, this is the largest hotel in California—and sometimes the lobby feels like downtown at rush hour.
Frommer's
Complete with bustling conventioneers and a line to register that resembles an airport check-in, the Hilton's lobby is so enormous and busy that it feels more like a convention hall than a hotel.
Hotel Information
Features
Air-conditioned
Bar or Lounge
Business Center
Concierge
Fitness Center
Free Wifi
Handicap
No Smoking
Pets Allowed
Pool
Restaurant
Spa or Sauna
Details
Check-In
From 3:00pm*must be 18 or older to check-in
Check-Out
Until 12:00pm
# of Rooms
1919
Fees
Add-ons
- Internet Fee: USD 12.95 per night (rates may vary)
- Refrigerator Fee: USD 15.00 per stay
- Breakfast Fee: USD 48.66 for adults and USD 48.66 for children (approximately)
- Parking Fee: USD 62.7 per night
- Pet Fee: USD 50.00 per accommodation, per stay
- Rollaway Bed Fee: USD 25.0 per night
Handicap Accessible
Wheelchair Accessible
