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Sheraton Old San Juan Hotel

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8.5
Excellent
2,337 reviews
+1 787-721-5100

Top Amenities

Free Wifi
Pets Allowed
Pool
Fitness Center
The Sheraton Old San Juan Hotel is located 8 miles from the airport and near many area attractions. The resort is designed to reflect the architectural style of the old city and offers panoramic views of the city, San Juan Bay and the distant mountains. The resort features a fine dining restaurant called Palio, a lounge with outdoor terrace seating, a roof-top, open-air swimming pool with spa tub, and a 24-hour health club. Breakfast is served daily from 6:30 AM to 11 AM. Other amenities include a computer station with an Internet point, complimentary wireless Internet access in public areas, concierge service, and multiple conference/meeting rooms. The Sheraton is connected by a sky bridge to Isla Bonita, a historic building with shops, restaurants and retail space. All of the guestrooms offer excellent amenities such as complimentary wireless and wired Internet access and triple-sheeted "Sweet Sleeper" beds with signature bedding, down comforters/blankets, and pillowtop mattresses. 42-inch LCD HD TVs come with pay movies, satellite service, HBO, and ESPN. Other amenities include bathrooms with designer toiletries and hair dryer, a laptop-compatible safe, multi-line phone with voicemail, iron/ironing board, desk, blackout curtains, and air conditioning. Refrigerators, microwaves, hypo-allergenic bedding, turndown service, wake-up calls, and infant beds are available on request, as are rollaway beds for a fee.
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100 Brumbaugh Street
San Juan, 00901
Rooms & Rates
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User Highlights
8.5
Excellent
Location
"Location was fantastic" "Great location and staff"
97% liked the proximity to sightseeing.
100% liked the proximity to shopping.
Service
"Staff was excellent" "Excellent house-keeping"
90% found the staff to be very friendly.
77% said the reception staff was great.
Comfort
"Quiet hotel" "Great beds"
91% said the beds were comfortable.
82% thought rooms were spacious.
Room
"Wonderful water view" "Great hot water"
81% thought the view was good.
91% said the beds were comfortable.
WiFi
"Free Wi-fi" "WiFi didn't work"
Beach
"Plenty of beaches" "Beach next to"
Breakfast
"The breakfast buffet exceeded my expectations" "Excellent buffet breakfast"
78% said the breakfast was too expensive.
Vibe
"Modern amenities" "Everything friendly"
81% criticized the unstylish hotel.
77% enjoyed the friendly atmosphere.
Amenities
"Clean facilities" "Lobby was small"
50% thought the building was acceptable.
For 81%, the lobby entrance was sub-standard.
Bar and Beverages
"Dirty vodka" "There was no bar"
Value for money
"Expensive restaurant" "Charge me for vallet parking"
78% said the breakfast was too expensive.
The price was too high for 100%.

Good to know...

Wonderful sightseeing
Great shopping
Comfortable beds
Great reception
Expert Reviews
Frommer's
This may be convenient for cruise-ship passengers wanting to spend a few nights in San Juan before or after a cruise, but don't expect Old City charm.
Afar Magazine
A bit of a cliche, but sunsets on the water are lovely. San Juan itself was a little busier and dirtier than I had hoped for, but the rain forests and beaches were lovely
Gayot
The Sheraton Old San Juan offers its guests a taste of Old San Juan while providing them with all of the accommodations of the new era... near some of San Juan's most exciting sites.
Hotel Information
Features
Air-conditioned
Bar or Lounge
Child Care
Concierge
Fitness Center
Free Wifi
Handicap
No Smoking
Pets Allowed
Pool
Restaurant
Spa or Sauna
Details
Check-In
From 3:00pm*must be 18 or older to check-in
Check-Out
Until 11:00am
# of Rooms
240
Fees
Required
  • Resort Fee: 18.53 percent of room rate
Add-ons
  • Early Check-in Fee: USD 75 (subject to availability)
  • Microwave Fee: USD 10 per night
  • Breakfast Fee: USD 20 for adults and USD 16 for children (approximately)
  • Refrigerator Fee: USD 10 per night
  • Parking Fee: USD 25.65 per night (in/out privileges)
  • Late Check-out Fee: USD 75 (subject to availability)
  • Rollaway Bed Fee: USD 25.0 per night
Handicap Accessible
Wheelchair Accessible