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Swissotel Chicago Hotel

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8.3
Excellent
13,407 reviews
+1 312-565-0565

Top Amenities

Free Wifi
Pets Allowed
Fitness Center
Child Care
Swissotel - Chicago is in the heart of Chicago, walking distance from Aon Center and Michigan Avenue Bridge. This 4-star hotel is close to Millennium Park and Art Institute of Chicago. Make yourself at home in one of the 661 air-conditioned rooms featuring refrigerators and LCD televisions. Cable programming and iPod docking stations are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature designer toiletries and complimentary toiletries. Conveniences include phones, as well as safes and desks. Pamper yourself with onsite massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a spa tub. Additional features include complimentary wireless Internet access, babysitting/childcare, and gift shops/newsstands. Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee. Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and limo/town car service. Event facilities at this hotel consist of a conference center, conference/meeting rooms, and small meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and parking (subject to charges) is available onsite.
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Loop
323 E Wacker Dr
Chicago, IL 60601
Rooms & Rates
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User Highlights
8.3
Excellent
Location
"View from the Lake side was breathtaking" "Location is exceptional"
98% liked the proximity to sightseeing.
Not enough parking facilities, according to 69%.
Beach
"Including going on a boat" "Close to the sea"
Service
"Apologized for a manager for us" "Person on the phone was super helpful"
91% found the staff to be very friendly.
71% said the reception staff was great.
Room
"New phone and extra towels" "Room and staff were impeccable"
98% thought the view was good.
Only 68% said rooms were clean enough.
Cleanliness
"Floor was vacuumed" "Both rooms were spacious spotlessly clean"
Only 68% said rooms were clean enough.
85% thought it was clean.
Wellness
"Double charged for the spa" "Spa experience was terrible"
For only 67%, the fitness area was satisfactory.
79% said that wellness & sports facilities were clean.
WiFi
"Decent internet" "Strong & complementary Wi-Fi"
71% said the wifi quality was bad.
61% thought it was adequately priced.
Amenities
"Facilities were impeccably clean" "Meeting space was fantastic"
61% thought the building was acceptable.
63% complained about the elevator.
Bar
"Dirty wine glasses" "Bar staff was prompt and hospitable"
Bar service was average, according to 54%.
Delicious alcoholic drinks, according to 75%.
Value
"Excellent for the price" "The breakfast buffet was overpriced"
The price was too high for 72%.
51% said the breakfast was too expensive.
Breakfast
"Coffee mug was filthy" "Gym and the breakfast buffet was awesome"
51% said the breakfast was too expensive.
Pool
"Pool and hottub was shut down" "No gym or pool as advertised"
Dirty pool, said 62%.

Good to know...

Great view
Professional service
Great reception
Rooms need regular maintenance
Expert Reviews
Zagat
“Modern and comfy” rooms showcase “killer views” of the Chicago River and Lake Michigan at this “outstanding” “customer-oriented” property that remains “European at its core.”.
Fodor's
The Swissôtel's triangular Harry Weese design allows for panoramic vistas of the city, lake, or river—and the comfortable, contemporary rooms feel like condos, with marble bathrooms.
Time Out
The hotel is a thoroughly high-tech operation, from the ergonomically designed furniture to the 42nd-floor state-of-the-art fitness center offering jaw-dropping views of Lake Michigan.
Hotel Information
Features
Air-conditioned
Bar or Lounge
Business Center
Child Care
Concierge
Fitness Center
Free Wifi
Handicap
No Smoking
Pets Allowed
Restaurant
Spa or Sauna
Details
Check-In
From 3:00pm*must be 18 or older to check-in
Check-Out
Until 12:00pm
# of Rooms
661
Fees
Required
  • Resort Fee: USD 20 per accommodation, per night
Add-ons
  • Pet Deposit: USD 250.00 per stay
  • Internet Fee: USD 14.95 per 24-hour period (rates may vary)
  • Breakfast Fee: between USD 5 and USD 22 per person (approximately)
  • Parking Fee: USD 55 per night
  • Pet Fee: USD 50 per pet, per night
  • Rollaway Bed Fee: USD 50.0 per day
Handicap Accessible
Wheelchair Accessible