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The Palms Hotel

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7.9
Good
1,885 reviews
+1 800-558-9374

Top Amenities

Free Wifi
Pets Allowed
Pool
Concierge
A stay at The Palms Hotel places you in the heart of Key West, within a 15-minute walk of Duval Street and Ernest Hemingway Home and Museum. Featured amenities include a computer station, complimentary newspapers in the lobby, and multilingual staff. Limited parking is available onsite.
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Key West
820 White Street
Key West, FL 33040
Rooms & Rates
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User Highlights
7.9
Good
Pool
"Good Swimming pool" "Relaxing pool area"
Clean pool, said 88%.
Service
"Courteous staff" "Wonderful staff"
93% found the staff to be very friendly.
67% said the reception staff was ok.
Location
"Quiet neighborhood" "Quiet side street"
Not enough parking facilities, according to 58%.
City centre within easy reach, said 74%.
Breakfast
"Excellent poolside breakfast" "Great continental breakfast"
92% were happy with the price of the breakfast.
Value
"Staff free" "Expected more for the price"
92% were happy with the price of the breakfast.
Bar
"Nice bottle of wine" "Trained bartender"
Alcoholic drinks were awful, according to 71%.
Room
"Thin walls" "No iron in the room"
80% said rooms were small.
81% complained about the bathroom.
WiFi
"Wi-Fi did not work" "Internet didnt work"
74% said the wifi quality was bad.
Comfort
"Door banging" "Noisy restaurants/bars"
80% said rooms were small.
65% thought it was too noisy.

Good to know...

Rooms could be larger
AC needs updating
Bathroom could be bigger
Friendly atmosphere