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The Franklin Hotel

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6.7
Good
1,458 reviews
+1 212-369-1000

Top Amenities

Free Wifi
Pets Allowed
Fitness Center
Airport Shuttle
A stay at The Franklin Hotel places you in the heart of New York, within a 10-minute walk of Central Park and Solomon R. Guggenheim Museum. Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.
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Upper East Side
164 E 87th St
New York, NY 10128
Rooms & Rates
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User Highlights
6.7
Good
Location
"Phenomenal restaurants" "Beautiful supermarket"
Near to public transport, according to 100%.
97% liked the proximity to sightseeing.
Service
"Hospitable front desk staff" "Wonderful staff"
87% found the staff to be very friendly.
66% said the reception staff was ok.
Cleanliness
"Clean Linen" "Clean towels"
Only 59% said rooms were clean enough.
65% thought it was rather dirty.
Room
"Wallpaper pealing" "Horrible window view"
89% said rooms were small.
Beds were acceptable for 65%.
WiFi
"No laptop" "No Wi-Fi in my room"
81% said the wifi quality was bad.
Food
"No flavor" "Stale pastries"
75% found the side dishes unedible.
Amenities
"Facilities dated" "Carpets dirty"
68% thought the building wasn't nice.
For 81%, the lobby entrance was sub-standard.
Comfort
"Thin sheet" "Faulty air conditioner"
89% said rooms were small.
Beds were acceptable for 65%.
Breakfast
"Tiny croissants" "Charged me for breakfast"

Good to know...

Furniture needs more attention
Rooms could be larger
AC needs updating
Could be quieter