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The Franklin Hotel

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6.7
Good
1,387 reviews
+1 212-369-1000

Top Amenities

Free Wifi
Free Breakfast
Pets Allowed
Fitness Center
Fully refurbished in 2004, set in the Upper East Side of Manhattan. It offers 49 comfortable rooms. Disposes of fitness, partial room service, parking, Wi-Fi connection. Touches such as crystal chandeliers, sconces dimly lit, mosaic art and fresh floral bouquets create the overall romantic, welcoming ambiance.
Notice: All double rooms are equipped with double bed. 1 Bed / 2 people maximum. City tax: 3,5 dollars. Service taxes: 12 dollars. Prices per person and night. Payable in the hotel.
On those Reservations of 2 rooms or more the hotel must be advised about the passengers' rooming list.
All guests who are paying with vouchers need to deliver voucher to the front desk upon arrival. If the voucher is not present upon arrival, the guest will be responsible for direct payment in the reception.
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Upper East Side
164 E 87th St
New York, NY 10128
Rooms & Rates
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User Highlights
6.7
Good
Location
"Great places to eat" "Location was excellent"
Near to public transport, according to 100%.
95% liked the proximity to sightseeing.
Service
"Attentive staff" "Hospitable front desk staff"
86% found the staff to be very friendly.
57% said the reception staff was ok.
Cleanliness
"Clean towels" "Clean linen"
Only 58% said rooms were clean enough.
53% thought it was rather dirty.
Room
"Sink area was tiny" "Tub would not drain"
88% said rooms were small.
74% complained about the bathroom.
Food
"Didn't have butter" "Dry pastries"
72% found the side dishes unedible.
64% did not enjoy the desserts.
WiFi
"No internet connection" "WI-FI didn't work"
87% said the wifi quality was bad.
Comfort
"Sink area was tiny" "Broken air conditioning"
88% said rooms were small.
Beds were acceptable for 64%.
Breakfast
"Tiny croissants" "Charged me for breakfast"
85% were happy with the price of the breakfast.

Good to know...

Rooms need regular maintenance
Furniture needs more attention
Rooms could be larger
Hotel could use some updating
Expert Reviews
DK Eyewitness
Rooms may be tiny at this modern hotel, but they are well appointed with romantic canopied beds, flatscreen TVs, complimentary Wi-Fi, and the like.
Fodor's
The best luxury boutique hotel north of 57th Street, the Franklin, in a nine-story town house, is a gem nestled in a decidedly residential neighborhood.
Gayot
Under the direction of Willow Hotels, this 1931 gem was made over by Annette Jaffe, a residential designer whose goal was to create a homey un-hotel-like atmosphere.