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Vacation Inn Phoenix

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4.7
Fair
2,854 reviews
+1 602-257-0801

Top Amenities

Free Wifi
Free Parking
Pets Allowed
Pool
With a stay at Vacation Inn Phoenix in Phoenix (Encanto), you'll be a 5-minute drive from Arizona State Capitol and 6 minutes from Grand Canyon University. Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.
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Encanto
2420 W Thomas Rd
Phoenix, AZ 85015
Rooms & Rates
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User Highlights
4.7
Fair
Location
"Close to shopping" "Nearby public transport"
Service
"Front desk service horrible" "Worst attitude"
Only 50% found the staff to be friendly enough.
54% indicated the reception staff was not good.
Comfort
"Sheets were dirty" "Pillows dirty"
65% didn't like the uncomfortable beds.
Only 58% said rooms were big enough.
WiFi
"No internet wifi" "Internet didn't work"
92% said the wifi quality was bad.
Breakfast
"No breakfest" "No breakfeast"
Room
"Filthy carpet" "Filthy couches"
84% said rooms were dirty.
94% thought they were poorly maintained.
Vibe
"Toilet was old" "Made me feel unsafe"
For 90%, the lobby entrance was sub-standard.
85% criticized the unstylish hotel.
Amenities
"Dirty disable room" "Filthy floor"
88% thought the building wasn't nice.
For 90%, the lobby entrance was sub-standard.
Cleanliness
"Filthy floor" "Filthy carpet"
84% said rooms were dirty.
93% thought it was rather dirty.

Good to know...

Entrance area is not particularly attractive
Hotel facilities could use a good clean
Hotel buildings could use some improvement
Furniture needs more attention