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Eurostars Hacienda Vista Real Hotel

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8.1
Excellent
1,421 reviews
+52 984 803 1585

Top Amenities

Free Wifi
Free Parking
Free Breakfast
Pool
With a stay at Eurostars Hacienda Vista Real Hotel in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Quinta Avenida and Playa del Carmen Main Beach. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
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Paseo Chichen Itza Retorno 3 Playacar Riviera Maya
Playa del Carmen, 77710
Rooms & Rates
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User Highlights
8.1
Excellent
Breakfast
"Amazing buffet breakfast" "Morning breakfast buffet had a good selection"
100% were happy with the price of the breakfast.
Service
"Friendly helpful staff" "Multiple security"
97% found the staff to be very friendly.
58% said the reception staff was ok.
Comfort
"Ac worked well" "Private property"
91% thought rooms were spacious.
54% didn't like the uncomfortable beds.
Location
"Private tours" "Close to the sea"
For 70%, the beach was kind of far.
Distant to city centre, said 73%.
Vibe
"New towels" "No lobby"
93% criticized the unstylish hotel.
82% enjoyed the friendly atmosphere.
Room
"Excellent accommodations" "Ac worked well"
91% thought rooms were spacious.
88% thought they were poorly maintained.
WiFi
"Wi-fi internet was not working" "Spotty wi-fi"
89% said the wifi quality was bad.
Food
"No plates" "Pancake thin"
Only 59% were satisfied with the menu.
For 60%, the dining experience was not enjoyable.
Wellness
"Hot tube never worked" "Hottub is cold"
68% didn't like the fitness area.
80% were unhappy with the sauna.
Pool
"Pool is old" "Tiny pool"
Dirty pool, said 97%.
Cleanliness
"Bathroom dirty" "Pool dirty"
52% said rooms were dirty.
Dirty pool, said 97%.
Beach
"Hard to get to the beach" "No beach"
Bar
"There was no bar" "No alcohol"
Bar service was unacceptable, according to 100%.
Alcoholic drinks were awful, according to 75%.

Good to know...

Rooms need regular maintenance
Spacious rooms
Bathroom could be optimized
Very quiet
Hotel Information
Features
Air-conditioned
Airport Shuttle
Bar or Lounge
Child Care
Concierge
Fitness Center
Free Breakfast
Free Parking
Free Wifi
Golf
Handicap
No Smoking
Pool
Restaurant
Spa or Sauna
Details
Check-In
From 3:00pm*must be 18 or older to check-in
Check-Out
Until 12:00pm
# of Rooms
77
Handicap Accessible
Wheelchair Accessible