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Sandos Caracol Eco Resort

|
8.5
Excellent
5,099 reviews
+52 984 873 4444

Top Amenities

Fitness Center
Restaurant
Bar or Lounge
Concierge
The Sandos Caracol Beach Resort and Spa is located at 10 minutes from the picturesque village of Playa del Carmen at an exotic jungle, surrounded by luxurious vegetation, where guests can discover the beauty of the Mexican Caribbean. Guest rooms are furnished to a high standard and come equipped with all the amenities one would expect from a hotel of its class.
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Carretera Puerto Juarez-Chetumal Km. 295 | Solidaridad
Playa del Carmen, 77710
Rooms & Rates
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User Highlights
8.5
Excellent
Location
"Fabulous restaurants" "Plenty of places to eat"
87% appreciated the closeness to the beach.
91% liked the proximity to sightseeing.
Service
"Phenomenal staff" "Fantastic staffs"
85% found the staff to be very friendly.
92% said the recreation staff was great.
Food
"Steak house exceptional" "Poorly designed buffets"
Only 54% were satisfied with the menu.
82% enjoyed the fish/seafood dishes.
Beach
"Without water shoes" "No swimming in the ocean"
Beach sports facilities are great, according to 74%.
51% thought the cleanliness of the beach was not up to par.
Room
"Ac worked great" "Quiet A/C"
60% said rooms were dirty.
63% complained about the bathroom.
WiFi
"Wireless worked perfectly" "Free Wi-fi"
75% said the wifi quality was bad.
91% thought it was a great value.
Comfort
"Modern AC" "Private section of the beach"
52% didn't like the uncomfortable beds.
83% thought rooms were spacious.
Bar and Beverages
"Free booze" "No swim up bar"
Alcoholic drinks were awful, according to 53%.
Lovely bar service, according to 77%.
Breakfast
"The best for breakfast" "Rotten egg"
Cleanliness
"Bloody pillow case" "It smelled musty"
60% said rooms were dirty.
71% thought it was clean.

Good to know...

Pleasant hotel grounds
Recreation staff is nice
Rooms could be cleaner
Friendly atmosphere
Expert Reviews
oyster.com
Sandos Caracol Eco Resort & Spa does a lot of things differently from its upper-middle-range, beachfront, all-inclusive competitors. The property is divided into adults-only and...